In this episode, we learn from two people who have to deliver insights to their customers as part of their normal operations--but they weren't always "data guys." Hear from them how they found ways to add value by narrowing their scope, and how they overcome the scariness of "there's just way too much data, and it's a mess!"
Guest Bio
Raymond has more than two decades of experience working with telecom, call center software, and unified communication technologies. He understands how different vertical markets utilize their call centers and has gained an intimate understanding of hundreds of call center environments. He is a husband, father, and grandfather who wishes winter would last longer (for skiing).
We were also joined by Shad Richards, Director of Finance at MyCallCloud, and a wealth of knowledge because all data operations report to him. But he was not always a "data person" and we get to hear some of his journey getting comfortable with analytics.
Among other things, MyCallCloud provides flexible and reliable contact center management products, which gives them unique perspective on the data behind efficient operations in call centers without losing the human touch.
Social Media Links
LinkedIn: MyCallCloud
Facebook: MyCallCloud
Instagram: @MyCallCloud
In this episode, we learn from two people who have to deliver insights to their customers as part of their normal operations--but they weren't always "data guys." Hear from them how they found ways to add value by narrowing their scope, and how they overcome the scariness of "there's just way too much data, and it's a mess!"
Guest Bio
Raymond has more than two decades of experience working with telecom, call center software, and unified communication technologies. He understands how different vertical markets utilize their call centers and has gained an intimate understanding of hundreds of call center environments. He is a husband, father, and grandfather who wishes winter would last longer (for skiing).
We were also joined by Shad Richards, Director of Finance at MyCallCloud, and a wealth of knowledge because all data operations report to him. But he was not always a "data person" and we get to hear some of his journey getting comfortable with analytics.
Among other things, MyCallCloud provides flexible and reliable contact center management products, which gives them unique perspective on the data behind efficient operations in call centers without losing the human touch.
Social Media Links
LinkedIn: MyCallCloud
Facebook: MyCallCloud
Instagram: @MyCallCloud